Merchant Policy - Neulook
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Merchant Policy


CUSTOMER SATISFACTION IS THE ABSOLUTE #1 PRIORITY AT Neulook.


Our 100% Satisfaction Guarantee:

We guarantee the quality, freshness and labeled potency of our products. Neulook will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.

Returns Policy:

If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for an exchange or full refund.

Postage for dispatch of returns is the responsibility of the customer, however, we will refund the original dispatch and handling costs and there are no restocking fees.

Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.

Requesting a Return:

  • You can email us at [email protected] or use our contact form
  • Please provide your name, order number and a brief description of the problem.
  • A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and assist you with the process.
  • NOTE: We cannot accept returned merchandise that arrives without an RMA number.

Payment Options:

We accept Visa, MasterCard, American Express, PayPal and Bank Transfer. Please see our How to Order page for more details. Please do not send cash or postal money orders.

What name will appear on my credit card statement?

Neulook.

Dispatch Limits:

We ship to all the countries available in the drop-down list in the shopping cart during checkout. 

Fraud Information:

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact Neulook in the event of unauthorized use of your credit card, please email us at [email protected] and will make it a priority to handle the situation immediately.

Copyright Information

Material contained on this site is the property of Neulook. Any attempt to duplicate or reprint any text or graphics in any way is expressly prohibited without prior written consent.



Acceptance of Contract Terms:
 

The following ("Contract Terms") are terms of a legal agreement between you and Neulook. By accessing, browsing and/or using this Web site ("Site"), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, please do not use this Site. The material provided on this Site is protected by law, including, but not limited to, U. S. Copyright Law and international treaties. Note to non-U.S. customers: Neulook's prices do not include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements and beauty products from the U.S.A.

The products and the claims made about specific products on or through this Site have not been evaluated by Neulook or the U.S. Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

The information contained in this Site is presented in summary form only and intended to provide broad consumer understanding and knowledge of health care topics. The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or other health care provider. The Site does not recommend the self-management of health problems. Information obtained by using the Site is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here.

The information is compiled from a variety of sources ("Information Providers"). Neither Neulook, nor any Information Provider shall be responsible for information provided herein under any theory of liability or indemnity. Liability of Neulook or Information Providers, if any, for damages (including, without limitation, liability arising out of contract, negligence, strict liability, tort or patent or copyright infringement) shall not exceed the fees paid by the user for the particular information or service provided. In no event shall Neulook or any Information Provider be liable for any damages other than the amount referred to above, and all other damages, direct or indirect, special, incidental, consequential or punitive, are hereby excluded even if Neulook or Information Provider has been advised of the possibility of such damages.

Information accessed through this online site is provided "AS IS" and without warranty, express or implied. All implied warranties of merchantability and fitness for a particular use or purpose are hereby excluded. Neulook and Information Providers make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of the information. Neulook and Information Providers cannot and do not warrant against human and machine errors, omissions, delays, interruptions or losses, including loss of data. Neulook is not responsible for updating information contained here, which may be rendered obsolete based upon subsequent medical developments.

Merchant Policy

CUSTOMER SATISFACTION IS THE ABSOLUTE #1 PRIORITY AT Neulook.

Our 100% Satisfaction Guarantee:

We guarantee the quality, freshness and labeled potency of our products. Neulook will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.

Returns Policy:

If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for an exchange or full refund.

Postage for dispatch of returns is the responsibility of the customer, however, we will refund the original dispatch and handling costs and there are no restocking fees.

Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.

Requesting a Return:

  • Returns contact: [email protected] or call +44 800 047 0488 (Monday through Saturday, 9am to 5pm).
  • Please provide your name, order number and a brief description of the problem.
  • A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and assist you with the process.
  • NOTE: We cannot accept returned merchandise that arrives without an RMA number.

Payment Options:

We accept Visa, Master Card, PayPal, American Express, Bank Transfers, and Direct Debit. Please see our How to Order page for more details. Please do not send cash or postal money orders.

What name will appear on my credit card statement?

 

BIOVEA/NEULOOK.

 

Dispatch Limits:

We can only dispatch to the countries available in the drop-down list in the shopping cart during checkout. We do dispatch to all EU countries.

Fraud Information:

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact Neulook in the event of unauthorized use of your credit card, please email us at [email protected] and we will make it a priority to handle the situation immediately.

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